Privacy eCommerce

Privacy & cookies policy

At Clockwork we are committed to safeguarding and preserving the privacy of our visitors. This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

Information That We Collect

In running and maintaining our website we may collect and process the following data about you:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Information provided voluntarily by you. For example, when you register for information or make a purchase.

Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide anonymous information regarding the computer used by a visitor. We may use these anonymous cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the article here on Wikipedia

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services.

To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

To inform you of any changes to our website, services or goods and products. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We never give your details to third parties.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Who has access to my data?

Only necessary personnel working for us in order to fulfil their job role. All staff are subject to an internal data protection policy and have committed themselves to confidentiality when handling or accessing customer information.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business, and only to the buyer.

Where we are legally required by law to disclose your personal information.

To further fraud protection and reduce the risk of fraud.

Invoking the right to be forgotten

Once you no longer deal with our business, any electronic data held on the web server is automatically deleted after 30 days, however Customer records including email and any accountancy and product details will be held for as long as is reasonably required as per the original contract. If you are a previous client, please contact us to check if we hold data belonging to you so we can ensure it is deleted.

 

Third party organisations that we share data with

In the interests of transparency, we are guiding you here to the third-party organisations that we regularly share personal information with. In every case we only do this if there is a lawful reason do so, which is always with regard to processing orders and required data sharing to do that, and for the purpose of sending marketing materials to you if you have given consent. These organisations each have their own privacy policy, over which we have no control, and we have reviewed those statements to ensure that we believe they comply with the current data protection regulations. You should read these company’s statements to ensure you are happy with them if you believe we may have shared your information with them.

We share information with Apple regarding repairs to hardware for the purpose of maintaining records on the service history of those devices. We also share information on purchases made by education establishments, which may include the names of individuals involved with that purchase, for the purpose of tracking sales rebates that may be due to KRCS, and the eligibility of the education discount that has been applied to those sales. We may also share information with Apple if they request it for other legitimate reasons, such as establishing the eligibility of a warranty claim.

  • Stripe (www.stripe.com)
    We share personal information with Stripe from our online booking form for the purpose of taking payment for online purchases.
  • Formstack (www.formstack.com)
    We share personal information with Formstack as they operate the secure on line booking form that enables customers to book their places at a conference.
  • Campaign Monitor (www.campaignmonitor.com)
    We send information to Campaign Monitor to allow us to send marketing emails to those individuals who have given us consent to do so. We regularly synchronise the information between our own databases and theirs to ensure that we have up to date information on both with regard to marketing consent.
  • Other Organisations
    There may from time to time be other organisations to which we share personal information, and we will apply the same rigorous checks to ensure we are happy with their data processing and privacy policies, however there are no others at the time of writing of this policy that are significant or regular.

 Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy

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Contact


The Cart House
2 Chestnut Farm Barns
Village Street, Sedgebrook
Grantham, Lincs
NG32 2EW

Tel: 01949 843900
Mob: 07930 450495

Legal


For more information on your rights under GDPR legislation and for information about website usage, please follow the link below.

A Clockwork Marketing Company
Reg No 5182190

Website development & hosting: Clockwork Medical

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